Patient Services Manager 2

Sodexo Careers•San Diego, CA

About The Position

Sodexo is seeking a dedicated Patient Services Manager 2 to lead the Patient Dining Program at Sharp Memorial Hospital in San Diego, CA. This leadership role is ideal for a patient‑focused professional who is passionate about service excellence, collaboration, and creating a memorable healthcare dining experience. The successful candidate will play a key role in elevating patient satisfaction while ensuring the highest standards of quality, safety, and compliance. What You'll Do Evaluate, develop, and enhance service levels for the Patient Services Program to exceed patient and customer satisfaction goals Oversee Sodexo’s Patient Dining Program , including daily meal rounding and effective service recovery Collaborate closely with clinical, foodservice, and interdisciplinary teams to enhance the overall patient experience Conduct tray assessments to ensure food quality, presentation, and tray accuracy Exceed Sodexo standards for Gold Checks and successfully lead through regulatory and compliance inspections What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Excellent leadership and communication skills with the ability to uphold high standards and implement company policies A strong passion for creating a memorable patient experience every day Knowledge of nutrition and specialized diets in a healthcare setting Ability to work collaboratively and maintain service excellence in a fast‑paced environment Registered Dietitian (RD), CDM, or Nutrition degree preferred Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Requirements

Excellent leadership and communication skills with the ability to uphold high standards and implement company policies
A strong passion for creating a memorable patient experience every day
Knowledge of nutrition and specialized diets in a healthcare setting
Ability to work collaboratively and maintain service excellence in a fast‑paced environment
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Registered Dietitian (RD), CDM, or Nutrition degree preferred

Responsibilities

Evaluate, develop, and enhance service levels for the Patient Services Program to exceed patient and customer satisfaction goals
Oversee Sodexo’s Patient Dining Program , including daily meal rounding and effective service recovery
Collaborate closely with clinical, foodservice, and interdisciplinary teams to enhance the overall patient experience
Conduct tray assessments to ensure food quality, presentation, and tray accuracy
Exceed Sodexo standards for Gold Checks and successfully lead through regulatory and compliance inspections