Patient Services Manager 2

Sodexo Careers•Utica, NY

5d•Onsite

About The Position

Sodexo is seeking a dedicated and patient-focused Patient Services Manager 2 to join our team at Mohawk Valley Health System – Wynn Hospital in Utica, New York. Wynn Hospital is a state-of-the-art 375-bed acute care facility serving a diverse patient population and committed to delivering exceptional care and service. This is an outstanding opportunity for a healthcare food service leader who thrives in a fast-paced environment and is passionate about patient satisfaction, employee development, and operational excellence. The Patient Services Manager 2 will oversee frontline union employees while serving as a key liaison between patient dining services, nursing, dietitians, and hospital leadership. If you are a hands-on leader who enjoys building relationships, developing teams, and enhancing the patient experience, we encourage you to apply.

Requirements

Strong leadership and team development skills
Experience managing patient dining, food service, hospitality, or healthcare operations
Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership
Passion for delivering exceptional customer and patient experiences
Experience analyzing performance metrics and implementing operational improvements
Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards
Excellent communication, problem-solving, and organizational skills
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Experience supervising union employees is preferred
Healthcare food service experience strongly preferred

Responsibilities

Oversee daily patient dining operations and patient meal service throughout the hospital
Lead, coach, train, and develop frontline union employees to ensure exceptional service delivery
Conduct daily patient rounding and service recovery to proactively address patient concerns and improve satisfaction
Analyze patient satisfaction metrics and implement action plans to drive continuous improvement
Serve as a liaison between nursing teams, dietitians, and patient dining operations
Ensure meal accuracy, service quality, and timely meal delivery
Support patient safety initiatives and contribute to a positive patient experience
Monitor compliance with Sodexo Gold Check Standards, HACCP guidelines, food safety regulations, and sanitation requirements
Promote a culture of accountability, teamwork, and service excellence