Patient Services Manager 2

Sodexo Careers•Bronx, NY

9h•Onsite

About The Position

Make a Difference in Patient Care Through Exceptional Service. Sodexo is seeking a Patient Services Manager 2 for NYC Health + Hospitals/Jacobi Medical Center in Bronx, New York. Jacobi Medical Center is a 457-bed acute care teaching hospital serving a diverse patient population within one of New York City’s largest public healthcare systems. This is an exciting opportunity for a hands-on leader who thrives in a fast-paced healthcare environment and is passionate about patient satisfaction, team development, and operational excellence. This location utilizes a Cook-Chill food service operation with an EFY (“Especially for You”) bedside dining component. The Patient Services Manager 2 will oversee a team of approximately 40 union frontline employees while managing daily patient meal service operations and maintaining strong relationships with patients, nursing staff, dietitians, and hospital leadership. Schedule flexibility is required, including AM and PM shifts based on operational needs (no overnight shifts).

Requirements

Previous healthcare food service or patient dining leadership experience preferred
Strong customer service and patient interaction skills within a healthcare environment
Experience leading frontline teams in fast-paced operational settings
Union leadership experience preferred
Strong communication, organizational, and relationship-building skills
Ability to work collaboratively with nursing, clinical, and operational teams
Passion for patient satisfaction, employee engagement, and service excellence
Flexibility to support varying schedules based on business needs
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Oversee daily patient dining operations, patient meal service, and diet office functions
Lead, train, coach, and develop approximately 40 union frontline employees
Conduct daily patient rounding and service recovery to enhance patient satisfaction
Analyze patient satisfaction data and implement action plans to improve operational performance
Act as a liaison between nursing, dietitians, and patient services operations
Ensure excellence in service quality, meal accuracy, and delivery timelines
Support patient safety and patient experience initiatives throughout the hospital
Monitor compliance with Gold Check Standards, HACCP guidelines, food safety, and sanitation standards
Identify process improvement opportunities and support operational efficiencies
Collaborate with culinary teams to resolve patient concerns related to food quality and service