Patient Services Manager 2

Sodexo Careers•Baltimore, MD

3d•Onsite

About The Position

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference. Sodexo is seeking a dynamic Patient Service Manager 2 for MedStar Franklin Square Medical Center located in Baltimore, Maryland. MedStar Franklin Square Medical Center, a member of MedStar Health, is a hospital located in the Rosedale area of eastern Baltimore County, Maryland. It is the third largest hospital in Maryland; with more than 3,500 employees, it is one of the largest employers in Baltimore County.

Requirements

Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Excellent communication and customer service skills

Responsibilities

Rounding with existing patients, families, and Nursing personnel
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Networking with other hospitals to identify best practices
Informing patients about our Patient Transport program
Working closely with the Clinical Nutrition, Environmental Service and Transport Service teams on quality improvement initiatives
Acting as the liaison between the dietitians, nurse managers, ES managers and other ancillary staff
Working with the other Sodexo Managers with the goal of enhancing the patient experience
Regularly analyzing patient satisfaction data and implementing additional measurements and action plans in these areas to achieve optimal unit performance