Patient Services Manager 2

Sodexo • Boston, MA

1d

About The Position

Sodexo is seeking a Patient Services Manager 2 to support food and nutrition operations at Beth Israel Deaconess Medical Center in Boston. This role plays a critical part in delivering a high-quality patient dining experience while ensuring compliance with sanitation, safety, and clinical nutrition standards.
The Patient Services Manager 2 will interact daily with patients, clinical partners, and client leadership, oversee frontline kitchen and service staff, conduct rounding, and audit service areas for cleanliness and regulatory compliance. This position offers strong career growth opportunities within both Sodexo and BIDMC.

Requirements

• Dietitian or Nutritionist background strongly preferred, or significant exposure to clinical nutrition services
• Food service experience in healthcare or similar regulated environments
• Minimum of 2 years of management or supervisory experience
• Intermediate or higher technical/computer skills, including comfort with reporting tools, email, and basic systems
• Strong communication skills with the ability to interact professionally with patients and clients
• Demonstrated commitment to sanitation, safety, and patient-centered service
• Minimum Education Requirement - Associate's Degree or equivalent experience
• Minimum Management Experience - 2 years
• Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

• Dietitian or Nutritionist background strongly preferred, or significant exposure to clinical nutrition services

Responsibilities

• Conduct daily patient rounding, ensuring satisfaction with meals, service, and overall dining experience
• Serve as a key liaison with clients, clinical staff, and hospital leadership
• Oversee and support kitchen and patient service staff, including daily operations, schedules, and service execution
• Audit patient service and kitchen areas for sanitation, safety, and regulatory compliance (Joint Commission, HACCP, Sodexo policies)
• Support implementation of therapeutic diets and nutrition-related services in partnership with dietitians
• Use technology and reporting tools to track performance metrics, patient feedback, and service outcomes

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree