Patient Services Manager 2

Sodexo Careers • Boston, MA

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About The Position

Sodexo is seeking a Patient Services Manager 2 to support food and nutrition operations at Beth Israel Deaconess Medical Center in Boston. This role plays a critical part in delivering a high-quality patient dining experience while ensuring compliance with sanitation, safety, and clinical nutrition standards. The Patient Services Manager 2 will interact daily with patients, clinical partners, and client leadership , oversee frontline kitchen and service staff, conduct rounding, and audit service areas for cleanliness and regulatory compliance. This position offers strong career growth opportunities within both Sodexo and BIDMC.

Requirements

• Dietitian or Nutritionist background strongly preferred , or significant exposure to clinical nutrition services
• Food service experience in healthcare or similar regulated environments
• Minimum of 2 years of management or supervisory experience
• Intermediate or higher technical/computer skills , including comfort with reporting tools, email, and basic systems
• Strong communication skills with the ability to interact professionally with patients and clients
• Demonstrated commitment to sanitation, safety, and patient-centered service
• Minimum Education Requirement - Associate's Degree or equivalent experience
• Minimum Management Experience - 2 years
• Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

• Conduct daily patient rounding , ensuring satisfaction with meals, service, and overall dining experience
• Serve as a key liaison with clients, clinical staff, and hospital leadership
• Oversee and support kitchen and patient service staff , including daily operations, schedules, and service execution
• Audit patient service and kitchen areas for sanitation, safety, and regulatory compliance (Joint Commission, HACCP, Sodexo policies)
• Support implementation of therapeutic diets and nutrition-related services in partnership with dietitians
• Use technology and reporting tools to track performance metrics, patient feedback, and service outcomes

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees