Patient Services Coordinator - IMU

UT MD Anderson Cancer Center•Houston, TX

About The Position

The Patient Services Coordinator at MD Anderson Cancer Center coordinates and schedules patient appointments, diagnostic tests, procedures, and treatments to support timely patient care and smooth patient flow. The role supports the multidisciplinary care team and communicates pertinent information to families, physicians, team members, and other patient care areas. The position is assigned to G22 IMU, a specialized intermediate care unit for oncology patients requiring advanced monitoring and treatment beyond general medical care but not intensive care. The role requires 40 hours per week, consisting of two 12-hour shifts and two 8-hour shifts, Monday through Friday, with rotating weekends and holidays. The listed day/evening shifts include 7:00 a.m.–7:00 p.m., 7:00 a.m.–3:00 p.m., and 3:00 p.m.–11:00 p.m. The hourly salary range, stated on a 36-hour work-week basis, is $19.23 minimum, $24.03 midpoint, and $28.85 maximum. MD Anderson Cancer Center’s mission is to eliminate cancer through exceptional programs integrating patient care, research, and prevention. The position may involve maintaining the security and integrity of critical infrastructure and may require routine reviews and screening. Meeting and maintaining applicable security requirements is a condition of hire and continued employment.

Requirements

High school diploma or equivalent.
Three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis.
Pass the pre-employment skills test as required and administered by Human Resources.
Work 40 hours per week on a schedule consisting of two 12-hour shifts and two 8-hour shifts.
Work Monday through Friday, with rotating weekends and holidays.

Nice To Haves

Three years of customer service experience in a healthcare setting.

Responsibilities

Coordinate and schedule patient appointments.
Schedule provider appointments, diagnostic tests, procedures, and treatments.
Prepare and maintain daily appointment templates and/or patient records in One Connect.
Communicate pertinent information to families, physicians, team members, and other patient care areas.
Prepare patient materials and documentation according to established procedures.
Collect co-payments and validate patient insurance and demographics.
Update payment and patient information and reconcile the One Connect cash drawer daily.
Validate the Medicare Secondary Payer Questionnaire (MSPQ).
Ensure coordination of benefits and assignment of Hospital Account Record (HAR).
Follow institutional and center standard operating procedures.
Protect the security and confidentiality of patient information at all times.
Perform other duties as assigned.

Benefits

Paid employee medical benefits with zero premium for employees working 30 or more hours per week, starting on the first day.
Group dental, vision, life, AD&D, and disability coverage.
Paid Time Off (PTO) and Extended Illness Bank (EIB) accruals.
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
Tuition Assistance Program after six months of service.
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
Employer-paid life, AD&D, and illness-related reduced salary pay program.
Health Savings Account and Dependent Care Reimbursement flexible spending accounts.
Fertility benefits.
State of Texas longevity pay.
Wellness, recognition, fitness, employee health programs, and employee resource groups.
Educational opportunities and individual and team recognition.