Patient Services Coordinator - Orthopedics Northwest

MultiCare Health System • Yakima, WA

2d

About The Position

The Patient Services Coordinator is the initial point of contact for patients at MultiCare’s outpatient clinics. This role performs critical functions to maintain clinical flow and ensure patients receive care as ordered in a timely fashion. The position is full-time (1.0 FTE), day shift, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED equivalent required.

Nice To Haves

• One year of experience as a medical receptionist or in a related field.
• Knowledge of medical terminology.

Responsibilities

• Update patient information, provide required forms, and obtain signatures as necessary.
• Prepare charts for each clinical session and ensure lab and diagnostic test results, history and physical examinations, and other appropriate documentation are in the charts.
• Schedule appointments, including consultation and diagnostic appointments, at the request of providers or assistants, and document them.
• Schedule transportation and interpreters for patients as needed.
• Verify insurance eligibility as appropriate.
• Provide telephone coverage and use good customer service practices with callers.
• Complete forms as requested.
• Respond promptly to patient requests while maintaining efficient clinical flow.
• Communicate professionally with team members about information related to patient care, operations, or clinical needs.
• Stay aware of changes in department protocols and procedures and maintain competency with applicable computer systems.
• Perform other duties as assigned.

Benefits

• Competitive tuition assistance, residencies, fellowships, and career development.
• Generous paid time off.
• Code Lavender and Employee Assistance Programs.
• Medical, dental, and retirement benefits.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED