Patient Services Coordinator - Orthopedics Northwest

MultiCare Health System • Yakima, WA

3d • $20 - $28

About The Position

The Patient Services Coordinator is the initial point of contact for patients at MultiCare’s outpatient clinics. The role performs critical functions that support clinical flow and help ensure patients receive ordered care in a timely manner. The coordinator updates patient information, prepares charts, schedules appointments and related services, verifies insurance eligibility, handles calls and forms, responds to patient requests, and communicates with team members about patient care and operational needs. The position is in Orthopedics Northwest and is scheduled for 1.0 FTE on a day shift, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED equivalent required.

Nice To Haves

• One year of experience as a medical receptionist or in another related field.
• Knowledge of medical terminology.

Responsibilities

• Update patient information, provide required forms, and obtain signatures as necessary.
• Prepare charts for each clinical session and ensure relevant lab and diagnostic results, history and physical examinations, and other documentation are included.
• Schedule appointments, including consultations and diagnostic appointments, as requested by providers or assistants, and document them.
• Arrange transportation and interpreters for patients as needed.
• Verify insurance eligibility as appropriate.
• Provide telephone coverage and use good customer service practices with callers.
• Complete forms as requested.
• Respond promptly to patient requests while maintaining efficient clinical flow.
• Communicate professionally with team members about information relating to patient care, operations, or clinical needs.
• Stay aware of department protocol and procedure changes and maintain competency with applicable computer systems.
• Perform other duties as assigned.

Benefits

• Competitive tuition assistance, residencies, fellowships, and career development.
• Paid time off.
• Code Lavender and Employee Assistance Programs.
• Medical benefits.
• Dental benefits.
• Retirement benefits.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED