Patient Services Coordinator - Sleep Center
About The Position
Sentara Williamsburg Regional Medical Center is seeking a full-time Patient Services Coordinator for the Sentara Sleep Center at the Geddy Outpatient Center in Williamsburg, Virginia. The role’s duties include answering phones, scheduling sleep patients, scanning paperwork into patient charts, and assisting with insurance authorizations. The Patient Services Coordinator coordinates activities for specific practices, including insurance verification and pre-certification, scheduling, pre-registration, and order transmission. The role helps maximize reimbursement and reduce denials associated with incomplete insurance information or authorization. The coordinator maintains statistics and serves as a liaison between clinical testing sites and offices. The posting also describes responsibilities involving care planning and coordination of patient care services, consultation with healthcare providers, evaluation of patient progress, and assistance securing funding for medical care. The position is full-time, on the first/day shift, Monday through Friday from 8:00 a.m. to 4:30 p.m., with no weekends. The work location is the Geddy Outpatient Center in Williamsburg, Virginia.
Requirements
- High school graduate or equivalent.
- Previous healthcare experience.
Nice To Haves
- Two years of experience in a healthcare environment; completion of a healthcare-related certificate program; an associate's degree or higher; or transferable skills such as at least one year in a call center or customer service position. The posting says two of these skill levels are strongly preferred.
- Previous experience with EPIC and insurance authorizations, and multitasking skills.
Responsibilities
- Answer phones.
- Schedule sleep patients.
- Scan paperwork into patient charts.
- Assist with insurance authorizations.
- Coordinate practice activities, including insurance verification and pre-certification, scheduling, pre-registration, and order transmission.
- Help maximize reimbursement and reduce denials related to incomplete insurance information or authorization.
- Maintain statistics.
- Act as a liaison between clinical testing sites and offices.
- Develop care plans and coordinate patient care services.
- Consult with healthcare providers and evaluate patient progress.
- Assist with securing funding for medical care.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
- Paid holidays.
- Educational assistance or student loan repayment.
- Paid military leave.
- Voluntary benefits.
- Potential additional compensation, including shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
