Patient Services Coordinator - Hospice

Signature Healthcare at Home•Tigard, OR

3d•Onsite

About The Position

The Patient Services Coordinator is responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care and maintaining patient medical records. Works under the direction of the Administrator to ensure the proper utilization of clinical resources to maximize agency capacity and utilization guidelines. Responsible for accurate and timely scheduling changes and communicating with field staff, patients, and clinical leadership regarding scheduling of patient services. Responsible for performance of various clerical and billing duties including but not limited to accurate data input, maintenance of patient medical records, answering office phones.

Requirements

High school diploma or equivalent.
One (1) to two (2) years’ experience in administrative position in healthcare setting.
Knowledge of medical terminology.
Strong computer/data entry and software skills.
Demonstrates good communication skills, ability to multitask and prioritize tasks, and cooperation in performing job responsibilities.
Adaptable to changing work demands.

Nice To Haves

One (1) year of hospice experience.
Current, unencumbered license to practice as a Licensed Practical Nurse in the State(s) the employee is assigned to work by the company.

Responsibilities

Input/generation of client data into Electronic Medical Record with attention to detail and high level of accuracy for admissions and recertifications.
Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel.
Prepares weekly clinician schedules.
Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered.
Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.
Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.
Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.
Assists with internal or external transfer of patients between Agencies and/or service lines.
Manages and processes documentation for Agency including, but not limited to, orders, lab reports, paper visit notes, discharge, transfer and episode summaries and medication profiles. Ensures all documents are uploaded to the EMR on a timely basis.
Maintains tracking system for physicians' orders to maintain compliance in the billing processes. Notifies Administrator or designee as needed when documentation is delinquent from staff.
Completes chart audits and medical record requests as assigned. Responsible for security and maintenance of records.
Performs billing functions as assigned. Runs all applicable reports and responds to workflow taking appropriate actions.
Picks up and delivers medical orders, as needed. Copies and distributes completed admission and patient information and all signed orders to appropriate staff and residential care facilities.
Assembles and organizes forms for admission packets, discharge packets, and post-hospital admission packets.
May be responsible for ordering and reconciling durable medical equipment. May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.
Performs general office duties including, but not limited to, answering the telephones, greeting visitors, and handling the incoming/outgoing mail. If a licensed clinician, may obtain verbal orders for patients and documents as applicable.
Performs duties of position while working in the administrative office. Must be able to commute or relocate to meet this requirement.