PATIENT SERVICES COORDINATOR HOME CARE & HOSPICE

Independence Health System•Greensburg, PA

4h•Hybrid

About The Position

This role is responsible for coordinating patient services within Home Care & Hospice, ensuring timely scheduling of assessments and clinician visits. The coordinator manages clinician schedules for efficiency, optimizes geographic assignments, and addresses scheduling issues. They also handle communication with patients and field staff, process referrals, and support clinical managers. The position requires strong organizational and communication skills, with a focus on accuracy and efficiency in managing patient care logistics.

Requirements

High School Diploma, GED or higher level of education.
Strong leadership ability.
Good organizational skills.
Independent and critical thinking skills.
Sound judgment.
Knowledge of legal aspects and liability of nursing practice.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Act 34-PA Criminal Record Check from the PA State Police system.

Nice To Haves

Associates or Secondary diploma program in a secretarial coursework.
1-2 years secretarial experience in a healthcare environment.
Experience in Healthcare setting.

Responsibilities

Ensure patient assessment visits are scheduled and performed timely.
Prepare weekly clinician schedules and review them daily to ensure productivity standards are met.
Assign and schedule clinicians in the most efficient geography, maximizing efficiency, matching skills with required care, and optimizing capacity.
Ensure missed visits are scheduled by the end of the day/week or referred to the Clinical Manager.
Collaborate with field clinicians to ensure all patients are scheduled and completed as ordered.
Manage calls from patients and field staff related to scheduling issues, referring clinical and performance issues to the Clinical Manager.
Complete requested schedules ensuring all orders and services are included.
Support Clinical Managers to ensure timely communication with patients, clinicians, and other office personnel.
Run applicable reports and take appropriate actions based on workflow.
Assist with internal transfer of patients between Home Health and Hospice for scheduling.
Make all scheduling changes and updates within the scheduling system and communicate them to affected staff.
Extract referrals from software and follow scheduling assignment guidelines.
Print various reports for supervisors (e.g., expiring cert list, active patients, case manager).
Work closely with Supervisors on staffing and scheduling issues.
Consult with supervisor if patients must be moved between staff members.
Ensure messages reach the appropriate individuals in a timely manner.
Treat all callers with courtesy and respect.
Facilitate interpersonal communication on a routine basis.
Interact with external customers in a courteous and respectful manner.
Interact with coworkers and internal customers in a respectful and professional manner.
Maintain accountability for actions taken.
Perform effectively in the role of preceptor/mentor to new hires and/or students.
Process telephone calls in a positive, courteous, and efficient manner.
Route calls and messages to appropriate personnel.
Function and concentrate on the essential and specialty functions of the job at a high level.
Achieve thoroughness and accuracy when accomplishing essential or specialty functions.
Ability to think and concentrate for an entire shift.
Perform other duties as assigned.