Hospice Patient Care Coordinator

Gentiva Hospice • Russellville, AR

1d • Onsite

About The Position

Coordinate Care. Support Compassion. Empower Hospice Teams. We are seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families.

Requirements

• High School Diploma or GED required
• 3–5 years administrative experience, with at least 1 year in healthcare or hospice preferred
• Knowledge of hospice concepts and terminally ill patient care
• Ability to manage multiple tasks with professionalism and composure
• Strong communication and organizational skills
• Proficient with office equipment and technology (computer, tablet, EMR systems)
• Comfortable working in a fast-paced, team-oriented environment

Nice To Haves

• Previous experience in hospice, home health, or medical office administration
• Familiarity with Medicare eligibility and insurance verification processes
• EMR (Electronic Medical Record) proficiency
• Compassionate and respectful demeanor when communicating with families
• Strong attention to detail and commitment to quality documentation

Responsibilities

• Administer day-to-day operations for assigned hospice programs and sites
• Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods
• Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion
• Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking
• Gather and input complete referral information into hospice systems promptly
• Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death
• Verify Medicare eligibility and obtain required authorizations and reauthorizations
• Process patient transfers by obtaining necessary paperwork from previous agencies
• Respond to phone referrals and inquiries in a professional and compassionate manner
• Verify commercial insurance and ensure accurate patient benefit periods and events in system
• Add new physicians and facilities to the system as needed
• Administer satisfaction surveys and support compliance with company policies and training
• Maintain adherence to managed care principles, hospice regulations, and company values

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED