Patient Services Coordinator III

Mass General Brigham•Boston, MA

9d•$19 - $28•Onsite

About The Position

Performs administrative and clinical functions to support efficient clinical service or practice operations under minimal supervision. Duties include administrative tasks related to patient visits, such as scheduling, check-in, and check-out, and include the duties of other levels at the highest proficiency level. Actual duties may vary by department. This role is in MGHfC Pediatric Allergy and is onsite at 32 Fruit Street, Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 scheduled hours per week. Patient care is not required.

Requirements

High school diploma or equivalent required.
Three to five years of experience in a healthcare or medical office setting.
Demonstrated experience with patient scheduling and insurance prior authorization processes.
Epic experience required, including navigating patient records, scheduling, and related administrative workflows.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, handle non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills; ability to manage multiple tasks, follow protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records; assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents into patient medical records/LMR.
Act as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing workflows.
May perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level.
Provide functional guidance to Office and Practice Assistants.
Oversee daily activities of practice staff in conjunction with the Supervisor.
May accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.