Patient Services Coordinator III

Mass General Brigham•Boston, MA

7d•Onsite

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. The role handles administrative duties related to patient visits, including scheduling, check-in, and check-out, and performs duties associated with other coordinator levels at the highest proficiency level. Specific duties may vary by department. This position does not require patient care. The coordinator performs routine administrative and clerical duties for a clinical service or physician practice, makes appointments, maintains appointment records, assists callers, processes patient billing forms, and scans documents into patient medical records. The role serves as a super user for scheduling, registration, and billing systems, provides assistance and training to others, and may perform specialized functions such as surgical scheduling or schedule changes and blocking. The coordinator also provides functional guidance to Office and Practice Assistants and, with the Supervisor, oversees the daily activities of practice staff.

Requirements

High school diploma or equivalent.
Three to five years of experience in a healthcare or medical office setting.
Demonstrated experience with patient scheduling and insurance prior authorization processes.
Epic experience, including navigating patient records, scheduling, and related administrative workflows.
Strong technology skills and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills, including the ability to manage multiple tasks, follow protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments, maintain appointment records, assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents into patient medical records/LMR.
Act as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing system functions.
Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, when required.
Provide functional guidance to Office and Practice Assistants.
Work with the Supervisor to oversee the daily activities of practice staff.
Accept co-payments when required.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.