Healthcare Front Office - Surprise City Center (Full-Time)

SPOONER•Surprise, AZ

6d•$16 - $17•Onsite

About The Position

The Patient Services Coordinator Front Desk serves as the welcoming face of Spooner’s Surprise City Center clinic, assisting patients, visitors, and vendors while coordinating schedules and managing patient records. The role supports a positive patient experience through responsive service, accurate administrative work, and effective communication with patients, therapists, vendors, and internal departments. The position is based at Spooner Surprise City Center in Surprise, Arizona, and is full-time, with an hourly salary range of $16.00–$17.00. Spooner describes a collaborative team environment that supports continuous learning, with a six-month onboarding program. The company highlights a culture focused on excellence, growth, and career development.

Requirements

High school diploma or GED.
At least 18 years of age.
Excellent customer service skills.
Excellent communication and listening skills.

Nice To Haves

1–2 years of scheduling or verification experience preferred.

Responsibilities

Greet and assist patients, visitors, and vendors, modeling a positive attitude and exceptional customer service.
Coordinate and communicate patient and therapist schedules, including tracking referrals, prescriptions, appointments, cancellations, and reschedules.
Coordinate therapist time-off requests and schedule changes.
Schedule patients promptly and conveniently with an appropriate provider or specialist, aiming to exceed their expectations.
Process new patient enrollments accurately and promptly, and communicate information to the benefits and billing department.
Maintain patient records so they are accurate, complete, compliant, and current, including notes, guarantor balances, plan-of-care orders, emergency contacts, enrollment and financial information, and referrals.
Answer phones to resolve patient concerns, communicate with vendors, and respond to new-patient inquiries.
Maintain and update the patient database.
Collect co-pays, deductibles, and cash payments over the counter, following procedures for tracking, storing, and discarding related records and payment materials.
Run computer-generated statistical and productivity reports as requested and required.
Issue and collect patient satisfaction surveys.
Review patient documents for accuracy and HIPAA compliance.

Benefits

Medical coverage with low premiums and deductibles of $500 for individuals and $1,000 for families.
No-cost expert physical and hand therapy.
Access to a direct primary care team for employees and family members.
Student loan repayment program.
Proactive Health Management Plan.
Dental, vision, life, and other voluntary insurance.
Paid time off and holiday pay.
Continuing education funds.
401(k) matching.
Employee Assistance Program.
Employee referral bonus.