Patient Services Associate Float - Otolaryngology - Travel Required
About The Position
The Patient Services Associate (PSA) II enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. The role obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. The PSA II supports delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors and maintaining an efficient flow of patients to examination rooms. This position requires travel to other Otolaryngology offices in Abington, Cherry Hill, Yardley, and Center City.
Requirements
- High school diploma or equivalent required.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to process and interpret data.
- Ability to multitask while managing a time-sensitive workload.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Process check-in and/or check-out, point-of-service activities, and/or patient appointment scheduling via EPIC.
- Obtain pre-certifications and/or pre-authorizations for procedures.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Greet and interact professionally with patients and visitors by phone or in person.
- Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
- Travel to other Otolaryngology offices in Abington, Cherry Hill, Yardley, and Center City.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
