Patient Services Associate - Stamford - Full Time - Bilingual Required (English & Spanish) - $23.00/hr

Moses/Weitzman Health System • Stamford, CT

10d • Onsite

About The Position

The Patient Services Associate works with a diverse population of patients and medical professionals and serves as a first point of contact for patients. The role provides customer service and support in a clinical reception area, including greeting and scheduling patients, managing incoming calls, handling patient and insurance information, and supporting an efficient, comfortable environment. The associate maintains confidentiality, uses the electronic health record (EHR), demonstrates proficient data-entry skills, and works to maintain and improve job-specific competencies. The position is on-site at the Community Health Center of Stamford in Stamford, Connecticut. Hours vary based on site needs, and all schedules include one Saturday shift per month. Regional travel may be necessary.

Requirements

• Associate degree, medical office degree, or medical assistant degree required.
• Bilingual Spanish-speaking skills required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem-solving and critical-thinking skills.
• Excellent organizational skills.
• Ability to operate a computer and telephone continuously.

Nice To Haves

• Experience in medical, dental, or behavioral health care preferred.
• Experience with Microsoft PowerPoint, Excel, and Word preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors, and callers.
• Oversee a safe, efficient, and comfortable reception-area environment.
• Greet patients and visitors and assist them as appropriate.
• Review daily schedules for accuracy and available appointment opportunities.
• Schedule and reschedule appointments according to CHC scheduling guidelines.
• Collect, verify, update, and document patient demographic information, insurance information, and forms.
• Verify active insurance coverage and status, updating information as necessary.
• Collect patient payments, balances, and copays.
• Assist patients with payment plans and sliding-fee applications, and ensure applications are current.
• Complete end-of-day reporting and ensure records balance.
• Answer, screen, and direct incoming calls, documenting them in the EHR as needed and according to CHC guidelines.
• Ensure forms are complete and accurate, assist patients with completing them, and scan them into the EHR according to CHC indexing protocols.
• Maintain patient confidentiality in all interactions.
• Escalate concerns to site leads or the Operations Manager and offer suggestions for improvement.
• Support the manager in monitoring office supply inventory.
• Meet and exceed assigned individual and departmental goals.
• Perform other assigned duties and projects.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Retirement savings opportunities may be available to eligible employees.
• Paid time off may be available to eligible employees.
• Professional development and tuition assistance programs may be available.
• Employee assistance resources may be available.
• Flexible work arrangements may be available where applicable.
• Other company-sponsored benefits may be available; offerings and eligibility vary by position, location, scheduled hours, and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree