Associate Enrollment Specialist (Full Time) Bilingual English/Spanish Required

Milwaukee Area Technical College•Wi, WI

5d•Onsite

About The Position

Under the direction of the Dean of Community Education, the Associate Enrollment Specialist provides comprehensive support to adult basic education students with course selection, registration, and funding. The role schedules appointments, helps students navigate MATC sites, processes documents, and supports a seamless student service experience. It promotes student retention and completion and is located within the Community Education Hubs. This position requires fluency in spoken and written English and Spanish. Work is detailed and varied, requiring independent judgment, analytical skills, and decisions within established practices and procedures. The employee works independently and collaboratively, receiving general supervision based on established procedures and objectives. The position supports enrollment processing, student communication and technical assistance, service-request troubleshooting, and daily office operations. It also requires maintaining confidential and respectful interactions, collaborating with college and community stakeholders, and keeping current with higher-education practices. This is a 40-hour-per-week, year-round, fully in-person position based at MATC’s Walker’s Square campus, with possible assignments at other locations based on departmental needs and advance notice. Work must be performed in Wisconsin. Hours vary, including shifts from 8:00 a.m. to 4:30 p.m., 9:30 a.m. to 6:00 p.m., and, during busy registration months, 11:00 a.m. to 8:00 p.m.

Requirements

High school diploma or GED equivalent.
At least three years of administrative and data-entry-type office experience.
Fluency in English and Spanish, including speaking, reading, and writing in both languages.
Comply with applicable state, federal, and accreditation standards and requirements, as well as MATC policies and procedures.
Knowledge of district policies and procedures and ability to interpret and communicate admissions, financial aid, registration processes, and guided pathway programs.
Ability to assemble, organize, and maintain complex records and data and prepare reports from them.
Ability to respond professionally to inquiries, complaints, and requests for information from varied stakeholders.
Experience with record keeping and document maintenance, retention, and organization protocols.
Ability to overcome obstacles by engaging internal and external resources and to complete projects in a higher-education setting.
Ability to work in a fast-paced environment and independently.
Effective oral and written communication skills, including public speaking and presentation skills.
Ability to establish and maintain effective working relationships with students, faculty, staff, outside-agency representatives, and the general public.
Professionalism and dedication in work-related activities, and ability to work with culturally diverse student and employee populations.
Proficiency with computers and position-specific software, including spreadsheets and Google Suite.

Nice To Haves

Associate’s degree or higher with coursework in business or a related field.
At least two years of administrative and data-entry-type office experience.
Fluency in English and Spanish, including speaking, reading, and writing in both languages.

Responsibilities

Process enrollment-related paperwork and prepare and validate student documents.
Review registration, drop/add, and high school or college transcript documents for scanning.
Complete student registrations.
Provide daily customer service and technical assistance, including help with Blackboard, Self-Service, and password resets.
Respond to student inquiries by phone, email, and in person, and follow up to ensure needs are met.
Refer students to appropriate MATC support services and community resources, providing retention-focused solutions.
Use knowledge of Student Services and academic procedures to communicate relevant information discreetly.
Resolve and troubleshoot service requests involving application processing, testing, course selection, and registration.
Process mail, email, and inquiries from internal and external sources to support daily office operations.
Maintain electronic databases for grant tracking.
Coordinate testing schedules with instructors and participate in campus and college initiatives.
Handle student and employee matters confidentially and respectfully, with honesty and accuracy.
Build and maintain positive working relationships with staff, faculty, students, administrators, and vendors.
Maintain current knowledge of higher-education practices and participate in relevant workgroups, training, workshops, seminars, committees, professional associations, or conferences.
Perform other related duties within the scope of the position to support efficient divisional operations and institutional objectives.