Patient Services Associate II - Woodbury Primary Care - New Jersey

Jefferson Health Plans•159 S Broad Street (KHA), NJ

7d•$17 - $22•Onsite

About The Position

The Patient Services Associate II supports the patient and customer experience by professionally processing patient arrival and departure activities. The role includes obtaining pre-certifications and pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information, and helping maintain an efficient flow of patients to examination rooms. The position is full-time and 100% in office at the Woodbury, New Jersey location, with one to two evening shifts per week.

Requirements

High school diploma or equivalent required.

Nice To Haves

Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
Obtain pre-certifications and/or pre-authorizations for procedures.
Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
Greet and interact with patients and visitors professionally, in person and by phone.
Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
Perform other duties as requested or assigned.

Benefits

Medical insurance, including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits, including access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time