Patient Services Associate I - Otolaryngology - Center City - Full-Time Days
Thomas Jefferson University•Philadelphia, PA
•Onsite
About The Position
The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals, and patient demographic information. The role supports delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors and maintaining an efficient flow of patients to examination rooms.
Requirements
- Must be able to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to complete multiple tasks and work under pressure.
- Ability to maintain confidentiality of patient information.
Responsibilities
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Processes check-in and/or check-out, point-of-service activities, and/or patient appointment scheduling via EPIC.
- Greets and interacts with patients and visitors professionally, by phone or in person.
- Maintains efficient practice flow and escalates patient and/or provider concerns as appropriate.
- Adheres to HIPAA privacy and security requirements.
- Ensures compliance with applicable federal, state, and local regulatory standards.
- Performs other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
