Patient Services Associate II - Otolaryngology - Cherry Hill, NJ (FT Days)

Jefferson Health Plans • Cherry Hill, NJ

6d • $17 - $22 • Onsite

About The Position

The Patient Services Associate (PSA) II enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. The role obtains pre-certifications and/or pre-authorizations for procedures, verifies insurance, referrals, and patient demographic information, and supports an efficient flow of patients to examination rooms. The PSA II emphasizes prompt and courteous treatment of patients and visitors and helps maintain the Jefferson Experience.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Maintains efficient practice flow and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients and visitors professionally, by phone or in person.
• Adheres to HIPAA privacy and security requirements and ensures compliance with applicable federal, state, and local regulatory standards.
• Performs other duties as requested or assigned.

Benefits

• New-hire bonus for eligible candidates.
• Top-tier health insurance.
• Opportunities for career advancement.
• Employee discounts on products and services.
• Generous ETO/PTO.
• Tuition reimbursement.
• Medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, and voluntary benefits that provide access to group insurance rates and discounts.
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Medical (including prescription) insurance access for all colleagues, including those working less than part-time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED