Patient Services Associate II - Otolaryngology - Cherry Hill, NJ (FT Days)
Thomas Jefferson University•Cherry Hill, NJ
•Onsite
About The Position
The Patient Services Associate (PSA) II enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. The role obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. The PSA II supports the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors and maintaining an efficient flow of patients to examination rooms.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Customer service and/or patient-facing healthcare experience preferred.
Responsibilities
- Processes patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
- Obtains pre-certifications and/or pre-authorizations for procedures.
- Verifies insurance, referrals, and patient demographic information.
- Maintains efficient practice flow and escalates patient and/or provider concerns as appropriate.
- Greets and interacts with patients and visitors professionally, in person or by phone.
- Adheres to HIPAA privacy and security requirements.
- Ensures compliance with applicable federal, state, and local regulatory standards.
- Performs other duties as requested or assigned.
Benefits
- New-hire bonus for eligible candidates
- Top-tier health insurance
- Opportunities for career advancement
- Employee discounts on products and services
- Generous ETO/PTO
- Tuition reimbursement
- Medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
