Patient Services Specialist / Falcon Health Center / Full Time / Days
About The Position
The Patient Services Specialist provides comprehensive administrative and clerical support to assigned department(s), facilitating effective communication, maintaining accurate records, and supporting daily operations to ensure efficient service delivery and a positive experience for patients, staff, and providers. This is an onsite position at Falcon Health Center. The position is full-time and scheduled for days. The role includes answering phones, greeting patients and visitors, routing inquiries, relaying messages, preparing and maintaining departmental documents and records, and completing patient scheduling and registration in the electronic health record. The specialist must maintain confidentiality and professionalism when handling patient, employee, and departmental information, and support the organization’s culture of safety. Work hours are set in accordance with the offer letter or position attributes at transfer; longer hours may be expected as necessary. Other duties may be assigned.
Requirements
- High school education or GED.
- No license, experience, or certification is required.
Responsibilities
- Provide administrative and clerical support to assigned departments to support efficient, organized daily operations.
- Answer phones, greet patients and visitors, route inquiries, and relay messages accurately and promptly.
- Prepare and maintain departmental documents, correspondence, records, files, and reports in accordance with hospital policies and regulatory requirements.
- Complete patient scheduling and registration accurately in the electronic health record to support timely, compliant patient care and billing processes.
- Maintain confidentiality and professionalism when handling patient, employee, and departmental information.
- Prepare, prevent, protect, and respond to support the organization’s culture of safety.
- Work the hours specified in the offer letter or position attributes at transfer; longer hours may be required as necessary.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- Flexible spending accounts
- Life insurance with AD&D
- Short-term and long-term disability plans
- Employer-matched 403(b)
- Employer-sponsored cash balance pension plan
- Vacation and holiday time
- Tuition reimbursement
- Access to a cutting-edge facility with state-of-the-art technology
- Opportunities to grow and advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
