Patient Services Specialist (Full-Time)
About The Position
The Patient Services Specialist provides exceptional service to patients in a call center setting. The role handles patient phone calls, clinical and billing inquiries through a multi-line telephone system, and patient questions through a multi-line live chat system. The specialist also reviews, audits, and monitors appointments and payments submitted through the online system to support an easy healthcare experience. Working with clinical staff and physicians, this position represents The Iowa Clinic in a positive and professional manner. The posting describes standard clinic hours, no night shifts, and a casual dress code that allows jeans when the schedule permits.
Requirements
- High school diploma or equivalent.
- Exceptional customer service skills.
- Effective communication skills.
- A positive, team-oriented attitude.
- Experience using a multi-line telephone system, including inbound and outbound calls, in a call center setting.
- A desire to find a meaningful, fulfilling career.
Nice To Haves
- Enjoy exceeding people's expectations.
- Enjoy having fun at work.
- Value finding meaningful connections.
Responsibilities
- Answer patient phone calls and respond to clinical and billing inquiries using an incoming multi-line telephone system in a call center setting.
- Answer patient questions through a multi-line live chat system.
- Review, audit, and monitor appointments and payments submitted through the online system.
- Work as part of a team supporting clinical staff and physicians.
- Represent The Iowa Clinic in a positive, professional manner.
Benefits
- 401(k) program with employer match and profit sharing.
- Employee incentives to share in the Clinic's success.
- Generous PTO accruals and paid holidays.
- Health, dental, and vision insurance.
- Quarterly volunteer opportunities through local nonprofits.
- Colleague events and activities, including Iowa Cubs night, an employee appreciation tailgate party, Adventureland day, State Fair tickets, an annual holiday party, and drive-in movie night.
- Monthly departmental celebrations, casual dress code, and clinic-wide competitions.
- Employee rewards and recognition program.
- Health and wellness program with up to $350 per year in incentives.
- Employee feedback surveys.
- All-employee meetings, team huddles, and transparent communication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
