Patient Services Specialist (Full-Time)

The Iowa Clinic•West Des Moines, IA

16h

About The Position

The Patient Services Specialist provides patient support in a call center setting, representing The Iowa Clinic with a positive and professional approach. The role handles patient calls and inquiries, live chat questions, and reviews online appointments and payments to help ensure patients have an exceptional, easy healthcare experience. The specialist works with a team supporting clinical staff and physicians. The position works standard clinic hours and does not include night shifts.

Requirements

High school diploma or equivalent.
Desire to pursue a meaningful, fulfilling career.
Exceptional customer service skills.
Effective communication skills.
Positive, team-oriented attitude.
Experience using a multi-line telephone system for inbound and outbound calls in a call center setting.

Nice To Haves

Enjoy exceeding people's expectations.
Enjoy having fun at work.
Value making meaningful connections.

Responsibilities

Answer patient phone calls, clinical inquiries, and billing inquiries through an incoming multi-line telephone system in a call center setting.
Answer patient questions through a multi-line live chat system.
Review, audit, and monitor appointments and payments submitted through the online system.
Work as part of a team supporting clinical staff and physicians.
Represent The Iowa Clinic in a positive and professional manner.

Benefits

401(k) program with employer match and profit sharing.
Employee incentives to share in the Clinic's success.
Generous PTO accruals and paid holidays.
Health, dental, and vision insurance.
Quarterly volunteer opportunities through local nonprofits.
Employee events and activities, including TIC night at the Iowa Cubs, an employee appreciation tailgate party, Adventureland day, State Fair tickets, an annual holiday party, and drive-in movie night.
Monthly departmental celebrations, casual dress code, and clinic-wide competitions.
Employee rewards and recognition program.
Health and wellness program with up to $350 per year in incentives.
Employee feedback surveys.
All-employee meetings, team huddles, and transparent communication.