Patient Services Assistant - Float Pool (West Branch)

MyMichigan Health•Midland, MI

13h

About The Position

This position serves as the front-line contact for the practice and provides clerical, secretarial, and receptionist support. It coordinates patient flow by answering calls, scheduling appointments, registering patients, verifying insurance and demographic information, collecting payments, and scheduling tests, procedures, and referrals as needed. The role coordinates activity among front-office staff, clinical staff, patients, and providers and provides courteous, compassionate, and professional service to a diverse patient population. The Patient Services Assistant uses multiple computer systems and supports patient registration, appointment scheduling, checkout, insurance verification, referrals, authorizations, payment posting, records maintenance, and office opening and closing procedures. The position may provide support in one or multiple practices and may train and orient new employees. It requires handling sensitive protected health information and following HIPAA requirements and MyMichigan Health policies and procedures.

Requirements

High school diploma.
Required fingerprinting certification or clearance (FINGERPRIN).
Knowledge of reading, writing, mathematics, and computer skills.
Keyboarding skills for patient registration and other office tasks.
Knowledge of medical terminology and medical office policies, practices, and procedures, normally acquired through two years of work in a medical office or similar setting.
Interpersonal skills to communicate effectively with individuals and groups at all levels.
Ability to handle multiple tasks, work independently and with others, maintain regular and predictable attendance, and stay awake.
Ability to wear required personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to move about the facility with or without an assistive device and perform the job functions described.
Vision and hearing sufficient to perform the work, with or without assistive devices.
Ability to sit, stand, or walk for extended periods and to make postural changes, including stooping, kneeling, or crouching, as needed.
Ability to handle, reach, grasp, finger, and feel, potentially with regular or frequent repetition.
Ability to occasionally lift or carry 0–10 pounds (0–33% of the workday).
Follow required bloodborne pathogen and TB testing procedures.

Nice To Haves

Associate degree preferred.

Responsibilities

Welcome patients, families, and visitors; answer incoming calls promptly; identify customer needs and concerns; and take appropriate action.
Verify and update patient information, confirm insurance coverage and provider assignment, and complete required patient forms and agreements.
Schedule patient appointments for providers using practice management, EMR, insurance verification, and other systems.
Register new patients and explain practice policies, including no-show, financial, and collection policies; obtain email addresses when available for surveys and portal registration.
Schedule follow-up appointments, tests, and procedures; collect copayments; process referrals; check out patients; and obtain prior authorizations as needed.
Apply HIPAA privacy requirements when handling verbal and written communications and protected health information.
Educate patients about applicable services, policies, surveys, and the patient portal.
Coordinate primary care and specialty referrals within MyMichigan Health and with other health systems.
Maintain and balance the cash drawer, post payments to patient accounts, and process incoming communications.
Fax, file, scan, and maintain documents accurately in patient medical records.
Perform office opening and closing procedures and provide support in one or multiple practices as needed.
Perform the medication and prescription release process accurately.
Work collaboratively as a team member and communicate clearly and professionally.
Train and orient new employees in the Patient Service Assistant position.
Demonstrate commitment to internal and external customers in accordance with MyMichigan Health's mission, policies, and procedures.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan Health.
Perform other duties as assigned.