Patient Services Assistant - Family Medicine (Gladwin)

MyMichigan Health•Gladwin Township, MI

20d

About The Position

This position provides front-line clerical, secretarial, and receptionist support for a family medicine practice in Gladwin. It coordinates patient flow by answering calls, scheduling appointments, registering patients, verifying insurance and demographic information, collecting payments, and arranging tests, procedures, and referrals as needed. The role coordinates activity among front-office staff, clinical staff, patients, and providers, and demonstrates respectful, kind, compassionate, courteous, and professional service to a diverse patient population. The assistant uses multiple computer systems and websites to support registration, scheduling, insurance verification, referrals, authorizations, and patient records. The role also provides patient education, processes communications and documents, manages payments, and performs office opening and closing procedures. It may provide coverage at one or multiple practices and includes training and orienting new employees. Employees are expected to demonstrate competency in Microsoft Windows and may be required to participate in further learning opportunities offered by MyMichigan Health.

Requirements

High school diploma.
Knowledge of reading, writing, mathematics, and computer skills.
Keyboarding skills for patient registration and other office tasks.
Knowledge of medical terminology and medical-office policies, practices, and procedures, normally acquired through two years of work in a medical office or similar setting.
Interpersonal skills to communicate successfully with individuals and groups and convey ideas clearly and understandably.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to move freely about the facility with or without an assistive device and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Ability to sit, stand, and walk for extended periods and to make frequent postural changes such as stooping, kneeling, or crouching as required.
Overall dexterity, including handling, reaching, grasping, fingering, and feeling; movements may be repeated regularly or frequently.
Ability to occasionally lift or carry 0–10 pounds (sedentary physical demand level).
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Follow MyMichigan Health bloodborne-pathogen and TB-testing requirements.

Nice To Haves

Associate degree preferred.

Responsibilities

Provide excellent customer service; welcome patients, families, and visitors, answer incoming calls promptly, identify customer needs or concerns, and take appropriate action.
Verify and update patient information, confirm insurance coverage and provider assignment, and complete or update required patient forms.
Schedule patient appointments accurately for providers using practice-management, electronic medical record, insurance-verification, and other listed systems.
Register new patients and explain practice policies and procedures, including no-show, financial, and collection policies; obtain email addresses when available for surveys and portal registration.
Schedule follow-up appointments, tests, and procedures; collect copayments; process referrals; check out patients; and obtain prior authorizations as needed.
Apply HIPAA privacy regulations when handling verbal and written communications and protected health information.
Educate patients about Televox when applicable, financial policies, HIPAA, Patient Centered Medical Home, customer satisfaction surveys, and the Patient Portal.
Coordinate primary-care and specialty-provider referrals within MyMichigan Health and other health systems.
Maintain and balance the cash drawer according to organizational protocols; post payments to patient accounts.
Process incoming communications and accurately fax, file, scan, and maintain documents in patient medical records.
Perform office opening and closing procedures and provide coverage in one or multiple practices as needed.
Accurately perform the medication and prescription release process.
Work as a team member and communicate clearly, concisely, and professionally.
Train and orient new employees in the Patient Service Assistant position.
Demonstrate commitment to internal and external customers consistent with MyMichigan Health's mission, policies, and procedures.
Perform other duties as assigned.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities when required.