Patient Service Technician (Delivery Driver)

Apria Healthcare•Santa Fe Springs, CA

1d•$21 - $23•Onsite

About The Position

The Patient Service Technician delivers and picks up equipment from homecare patients, sets up equipment, explains its basic use, and helps patients resolve equipment-use problems. The role schedules and organizes deliveries and pickups by geographic territory, and loads and unloads durable medical or infusion equipment, oxygen, and medical supplies onto a delivery vehicle. The technician completes required delivery, pickup, reimbursement, vehicle-maintenance, and other paperwork; follows applicable transportation and healthcare regulations; and maintains vehicle logs, reports incidents, and ensures vehicles are in proper working condition. The position responds to emergency delivery calls as needed, including on an on-call basis, and may clean or assist with equipment repairs. It also involves routine vehicle checks and other duties assigned by a supervisor. This role requires frequent driving and travel to patient homes, including during daytime and nighttime hours and in varied weather and traffic conditions. It involves handling and moving equipment, using tools and material-handling equipment, and working in different indoor and outdoor environments. The posted schedule is Sunday through Thursday, 12:30 p.m. to 9:00 p.m.; the position is eligible for a 7–10% shift differential. Compensation is $21.00–$23.05 per hour.

Requirements

Education or experience equivalent to a high school diploma.
At least one year of related work experience.
Must be at least 21 years old at the time of hire.
At least three years of driving history.
Valid driver's license appropriate to the vehicle operated.
Successful completion of Apria Healthcare's Driver Training Program.
Must meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commission regulations.
Basic computer skills.
English reading, writing, and verbal skills.
Basic math skills.
Skills in business acumen, problem solving and analysis, communication proficiency, and personal effectiveness and credibility.
Ability to meet the position's physical demands, including lifting and carrying objects weighing up to 160 pounds, and frequent standing, walking, climbing stairs, reaching, bending, and pushing or pulling equipment.

Responsibilities

Deliver and pick up equipment from homecare patients.
Set up equipment, instruct patients on its basic use, and help resolve equipment-use problems.
Schedule and organize daily deliveries and pickups according to geographic territory.
Load and unload durable medical or infusion equipment, oxygen, and medical supplies onto the delivery vehicle.
Comply with applicable regulatory requirements, including driver qualification, hours-of-service, daily-log, hazardous-materials, vehicle-inspection, and maintenance requirements.
Complete and distribute delivery logs, pickup and delivery forms, reimbursement documents, vehicle-maintenance logs, and other required paperwork.
Notify a supervisor of suspected physical abuse, unsafe or unsanitary home conditions, insufficient food for children, or animals causing unsanitary conditions in a patient's home.
Maintain daily vehicle-maintenance logs and incident reports, ensure vehicles are in proper working condition, and ensure preventive maintenance is performed on time.
Respond to emergency delivery calls as needed, including on an on-call basis.
Clean equipment and assist with equipment repairs as needed.
Perform routine vehicle checks, including checking gasoline, oil, fluids, tire pressure, and brakes, and report malfunctions to a supervisor.
Perform other related duties as directed by a supervisor.