Service Delivery Technician

Pomeroy Technologies • New York, NY

2d • Onsite

About The Position

Seeking a highly skilled Senior Service Delivery Technician to join the Managed Events Services team. The role is responsible for planning, managing, and producing live events for streaming broadcasts, with a focus on exceptional virtual and hybrid/on-site meeting and event support. The position requires on-site presence at the NYC headquarters five days a week, flexibility to work outside normal business hours, and potential travel of up to 20%. Preferred candidates will have a dedicated at-home studio space with a high-speed wired internet connection.

Requirements

• Excellent planning and organizational skills and solid business acumen.
• Ability to thrive in a diverse, ambiguous, and evolving environment.
• Strong interpersonal abilities to support and interact with executives and team members.
• Background in video production and audio-visual technology.
• Experience with web-conferencing platforms, particularly Microsoft Teams Meetings and Teams Town Hall.
• Knowledge and experience with on-site video-conferencing hardware, specifically Cisco codecs and Microsoft Teams Rooms (MTRs).
• Proficiency with general office software such as Microsoft Word, PowerPoint, and Excel.
• Ability to work on-site at the NYC headquarters five days a week and outside normal business hours as needed; potential travel is up to 20%.

Nice To Haves

• Experience with event production software such as vMix, OBS, and Wirecast.
• Experience with NDI and RTMP protocols.
• Experience with video-editing software such as Adobe Premiere.
• A dedicated at-home studio space with a high-speed wired internet connection.

Responsibilities

• Oversee the entire event lifecycle, from initial planning and scheduling through execution and post-event analysis, including metrics reporting and video editing.
• Use web-conferencing platforms, with emphasis on Microsoft Teams Meetings and Teams Town Hall solutions.
• Support small- to large-sized virtual and hybrid/on-site meetings and events, including production and direction duties.
• Provide white-glove meeting and event support to internal clients and high-profile senior leadership.
• Manage managed-events and video-conferencing projects using Agile methodology.
• Work on-site five days a week and remain flexible to work outside normal business hours; potential travel will not exceed 20%.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed