Service Delivery Technician I

CyrusOne • Sterling, VA

6d

About The Position

The Service Delivery Technician provides direct support to CyrusOne clients and serves as a central point of contact. The role responds to and records calls, email requests, and monitoring-platform alerts; resolves client issues; owns and tracks problems; opens changes; and fulfills non-complex IT and facility requests received by phone or email. It also supports shipping and receiving, internal materials transport, supply management, critical-infrastructure troubleshooting, and related facility and customer services. The position may require lifting equipment and supplies up to 50 pounds, along with considerable walking, bending, and standing.

Requirements

• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem-solving and decision-making skills.
• Strong PC skills, including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Willingness to adjust hours as required by the business, including being onsite for extended hours during emergencies such as a hurricane.
• Willingness to work on an on-call rotation.
• 0–1 years of customer service experience in a technology company and/or 2 years of technical experience in a customer-centric company.
• High-school diploma or GED equivalent.
• Ability to meet the physical requirements and perform the activities applicable to the role, including lifting equipment and supplies up to 50 pounds and considerable walking, bending, and standing.

Nice To Haves

• Knowledge of a ticketing system.
• College degree; applicants with equivalent work-related experience will also be considered.

Responsibilities

• Assemble orders and prepare goods for shipment.
• Record shipment data, including weight, charges, and space availability.
• Load and unload trucks.
• Receive and unpack materials and supplies.
• Report damages and discrepancies for accounting, reimbursement, and record-keeping purposes.
• Manage the internal transport of materials.
• Complete shipping and receiving reports.
• Monitor the email queue and log all emails in the ticketing system.
• Monitor the ticket queue and follow up on open tickets within the designated time frame.
• Assist with supply management of enclosures, cage materials, shelves, power strips, locks and keys, tools, fasteners, cabling, furniture, and related items.
• Troubleshoot critical-infrastructure issues using test equipment.
• Perform related services, including janitorial, inventory, and internal department tasks.
• Escort clients' customers and visitors in CyrusOne facilities.
• Rack and unrack equipment with assistance and according to customer instructions.
• Rotate and exchange tapes.
• Answer and record calls, email requests, and alerts from monitoring platforms; resolve client issues, take ownership of problems, open changes, and fulfill non-complex IT and facility requests.

Benefits

• Career growth with a defined progression from Associate through Lead Operator and beyond, and ongoing investment in development.
• Opportunity to support AI, hyperscale, and cloud infrastructure for demanding customers.
• Work as part of a team operating across North America, EMEA, and APAC.
• Award-winning, people-first culture; CyrusOne is identified as a 2026 Top Workplaces USA National Award winner.
• Values-driven culture grounded in Commitment, Accountability, Respect, and Excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED