Service Delivery Technician I

CyrusOne • Ashburn, VA

6d • Onsite

About The Position

The Service Delivery Technician provides direct support to CyrusOne clients and serves as a central point of contact. The role handles calls, email requests, and monitoring-platform alerts; resolves client issues; opens and owns problems; and opens changes. It also fulfills non-complex IT and facility requests received by phone or email.

The technician performs shipping, receiving, and internal materials-transport duties, monitors email and ticket queues, assists with supply management, and troubleshoots critical-infrastructure issues using test equipment. Other duties include facility services, escorting clients and visitors, assisting with equipment rack and unrack work, and rotating or exchanging tapes.

The position may require lifting equipment and supplies weighing up to 50 pounds, as well as considerable walking, bending, and standing. The technician must be able to meet the physical requirements and activities applicable to the role. U.S. citizenship may be required pursuant to a government contract requirement and/or for security clearance reasons.

Requirements

• At least 1 year of customer service experience in a technology company, and/or 2 years of technical experience in a customer-centric company.
• High school diploma or GED equivalent.
• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem-solving and decision-making skills.
• Strong PC skills, including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as a hurricane.
• Willingness to work on an on-call rotation.
• Ability to lift equipment and supplies weighing up to 50 pounds and to perform considerable walking, bending, and standing.
• Ability to accomplish all physical requirements and activities applicable to the role.

Nice To Haves

• College degree.
• Knowledge of a ticketing system.
• Equivalent work-related experience may be considered in place of the minimum education requirement.

Responsibilities

• Assemble orders and prepare goods for shipment.
• Record shipment data, including weight, charges, and space availability.
• Load and unload trucks.
• Receive and unpack materials and supplies.
• Report damages and discrepancies for accounting, reimbursement, and record-keeping purposes.
• Manage the internal transport of materials.
• Complete shipping and receiving reports.
• Monitor the email queue and log all emails in the ticketing system.
• Monitor the ticket queue and follow up on open tickets within the designated time frame.
• Assist with supply management for enclosures, cage materials, shelves, power strips, locks and keys, tools, fasteners, cabling, and furniture.
• Troubleshoot critical-infrastructure issues using test equipment.
• Perform related services, including janitorial, inventory, and internal department tasks.
• Escort clients’ customers and visitors in CyrusOne facilities.
• Assist with racking and unracking equipment according to customer instructions.
• Rotate and exchange tapes.
• Answer and record calls, email requests, and alerts from monitoring platforms; resolve client issues; open and take ownership of problems; and open changes.
• Fulfill non-complex IT and facility requests received by phone or email.

Benefits

• Career growth with a defined progression from Associate through Lead Operator and beyond, and ongoing investment in development.
• Opportunity to support AI, hyperscale, and cloud infrastructure for demanding customers.
• Opportunity to be part of a team operating across North America, EMEA, and APAC.
• Award-winning, people-first culture; CyrusOne is identified as a 2026 Top Workplaces USA National Award winner.
• Values-driven workplace grounded in Commitment, Accountability, Respect, and Excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED