Service Delivery Technician

Pomeroy • New York, NY

2d • Onsite

About The Position

The Senior Service Delivery Technician will join the Managed Events Services team to plan, manage, and produce live events for streaming broadcasts, providing virtual and hybrid/on-site meeting and event support. The role includes end-to-end event management, production and direction, support for internal clients and senior leadership, and project management for managed events and video conferencing. The position requires on-site work five days a week at the NYC headquarters, flexibility to work outside normal business hours, and potential travel of up to 20%. A dedicated home studio with high-speed wired internet is preferred.

Requirements

• Excellent planning and organizational skills and solid business acumen.
• Ability to thrive in a diverse, ambiguous, and evolving environment.
• Strong interpersonal skills for supporting and interacting with executives and team members.
• Background in video production and audio-visual technology.
• Proficiency with general office software, including Microsoft Word, PowerPoint, and Excel.
• Knowledge and experience with on-site video-conferencing hardware, specifically Cisco codecs and Microsoft Teams Rooms (MTRs).

Nice To Haves

• Experience with event-production software such as vMix, OBS, and Wirecast.
• Experience with NDI and RTMP protocols.
• Experience with video-editing software such as Adobe Premiere.
• Dedicated at-home studio space with a high-speed wired internet connection.

Responsibilities

• Oversee the full event lifecycle, from initial planning and scheduling through execution and post-event analysis, including metrics reporting and video editing.
• Use web-conferencing platforms, particularly Microsoft Teams Meetings and Teams Town Hall; other platforms include Zoom, Webex, BlueJeans, and GoToMeeting.
• Support production and direction for small to large virtual and hybrid/on-site meetings and events.
• Provide white-glove meeting and event support to internal clients and high-profile senior leadership.
• Manage managed-events and video-conferencing projects using Agile methodology.
• Work on-site five days a week and remain flexible to work outside normal business hours; travel may be required, not exceeding 20%.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed