Medical Equipment Delivery Driver Service Technician
About The Position
Northwest Respiratory Services seeks a Medical Equipment Delivery Driver to serve as a primary point of contact for customers. The role involves empathetic, accurate communication in support of patients’ health and quality of life, educating patients on equipment use, troubleshooting issues, checking that equipment is used safely and properly, and building trust through regular face-to-face interactions. The technician transports, delivers, and sets up durable medical equipment (DME), including oxygen tanks, at patients’ homes and healthcare facilities such as skilled nursing facilities and assisted living communities. The role also includes managing delivery routes and schedules, responding to equipment problems and complaints, and instructing patients and caregivers on equipment use, care, setup, and placement. The candidate must be willing to travel for initial offsite training at the company headquarters in Eagan, Minnesota. Local routes are offered, with employees home each night. Overtime and on-call work may be available with premium pay.
Requirements
- Current state-issued driver’s license.
- Willingness to travel and train offsite at the company headquarters in Eagan, Minnesota.
- Acceptable criminal background check and motor vehicle record check.
- Pass a mandated drug test, physical capability test, and DOT physical.
- Strong interpersonal and customer service skills.
- Desire to work with the community and help others enjoy a better quality of life.
- Commitment to caring for customers with compassion, integrity, and care.
Nice To Haves
- Class C CDL with Tanker and Hazmat endorsements; the company may help the employee obtain the required endorsements.
Responsibilities
- Safely transport, deliver, and set up DME, including oxygen tanks and related products, at patients’ homes and healthcare facilities.
- Provide friendly customer service to patients and facility partners.
- Follow safety procedures for transporting and handling oxygen and medical equipment.
- Manage delivery routes and schedules to meet service goals and deliver equipment and oxygen on time.
- Assist customers with equipment problems and complaints in a timely, professional manner.
- Explain the proper use and care of equipment to patients and caregivers, and provide basic setup and placement guidance.
- Check in with patients to support proper and safe equipment use.
Benefits
- Health, dental, and vision insurance
- Employer-paid life insurance
- 401(k) with matching; eligibility begins on the first day of employment
- Medical and/or dependent care FSA
- Pet insurance
- Short-term and long-term disability insurance
- Accident, hospital indemnity, and critical illness insurance
- Vacation, sick leave, and paid holidays
- Flexible start times
- Local routes with employees home every night
- Opportunity for overtime and on-call work with premium pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
