Driver - Patient Service Technician
About The Position
Patient Service Technicians deliver medical equipment to patients in their homes and provide customer service by explaining product information, offering solutions, and ensuring patients understand how to operate their equipment. The role includes deliveries and pickups, equipment setup and basic-use instruction, documentation, vehicle inspections and maintenance, and responding to critical situations during regular business hours and on-call. The position requires safe driving, compliance with applicable traffic and regulatory requirements, and reporting specified safety and home-care concerns. It may also involve equipment cleaning and repairs and assistance scheduling deliveries and pickups. There are no supervisory responsibilities. The role involves operating a motor vehicle during the day and night in varied weather and traffic conditions. Physical demands include frequent lifting and carrying items weighing 10 to 160 pounds, pushing and pulling equipment, climbing stairs, and frequent standing, walking, kneeling, reaching, and stooping. Employees may encounter variable noise, dust, fumes, odors, chemicals, temperature extremes, and low-light conditions, and may need to wear personal protective equipment or work with cryogenic fluids.
Requirements
- High school diploma.
- Must be at least 21 years of age.
- At least one year of related work experience.
- At least three years of driving history.
- Active, valid driver's license at all times.
- Successful completion of Apria Healthcare's Driver Training Program.
- Meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commission regulations.
- Basic computer skills.
- English reading, writing, and verbal skills.
- Basic math skills.
- Patient focus, problem-solving and analysis, effective communication, and integrity/personal credibility.
Responsibilities
- Load and unload medical equipment, oxygen, and supplies onto and off delivery vehicles.
- Deliver and pick up medical equipment at patients’ homes; set up equipment, explain its basic use, and help patients solve equipment-use problems.
- Proactively communicate estimated arrival times to patients and/or family members to help prevent service failures.
- Complete daily delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance logs using paper or electronic means.
- Perform routine vehicle maintenance and daily inspections, including checking fuel, fluids, tire pressure, and brakes, and report issues or malfunctions to leadership.
- Respond to critical situations during regular business hours and on an on-call basis, as appropriate.
- Comply with traffic laws and regulatory requirements, including safe-driving practices, Driver Qualification File documentation, hours-of-service rules, daily logs, and hazardous-material regulations.
- Meet mandatory reporting requirements concerning physical abuse, unsafe or unsanitary home environments, animals presenting a hazard, and insufficient food for children.
- Clean equipment and assist with equipment repairs as needed.
- Assist with scheduling daily deliveries and pickups as needed, organizing them in a timely and efficient manner.
- Perform other duties as required.
Benefits
- Medical, dental, and vision care coverage.
- Paid time off plan.
- 401(k) plan.
- Flexible Spending Accounts.
- Basic life insurance.
- Short- and long-term disability coverage.
- Accident insurance.
- Teammate Assistance Program.
- Paid parental leave.
- Domestic partner benefits.
- Mental, physical, and financial well-being programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
