Patient Service Technician (TEMP) (Orleans)

Cape Cod Healthcare•Orleans, MA

About The Position

The Patient Service Technician provides front-line laboratory support and customer service to patients, clients, and staff. The role collects blood and other specimens, processes samples according to test methodology guidelines, and enters patient demographics and physician orders accurately into the laboratory information system (LIS). The technician follows applicable phlebotomy compliance requirements, including HIPAA and Medicare medical-necessity requirements, and communicates with clients and physicians about specimen identification, patient information, diagnoses, and results. The position rotates among at least three CCHC Laboratories collection sites and must be able to open and close each site. Duties also include addressing specimen problems, conducting occasional designated draws at nursing homes, patients’ homes, or physician offices, participating in an on-call rotation per contract, filling and organizing supplies, and maintaining clean, safe phlebotomy areas. The technician works collaboratively with laboratory staff and performs other related duties as assigned by a manager.

Requirements

Ability to read, write, and communicate in English.
High school diploma or equivalent education.
Valid U.S. driver’s license upon hire; must obtain a Massachusetts State Driver’s License within 60 days of hire.
Successful completion of a basic phlebotomy program with classroom instruction and practical hours, or work experience in which phlebotomy is a job requirement.
Acceptable driving record under the Motor Vehicle Records (MVR) criteria; the record will be obtained before employment begins.
Successfully complete CCHC Laboratories’ Driver Safety Training Program and repeat it every two years.
Ability to rotate among at least three CCHC Laboratories collection sites and open and close each site.

Nice To Haves

Certificate in phlebotomy or another field in which phlebotomy training was required.
Knowledge of medical terminology.
Knowledge of Microsoft Office Suite and basic keyboarding skills.

Responsibilities

Provide professional, confidential customer service to patients, clients, and staff.
Collect blood samples from ambulatory and bed-ridden patients using venipuncture, finger sticks, and heel sticks; obtain throat culture swabs; and instruct patients on at-home specimen collection, including stool and 24-hour urine samples.
Process laboratory specimens according to testing-site methodology guidelines, including centrifuging, separating serum or plasma, and maintaining appropriate sample temperatures.
Register accurate and complete patient demographic information in the laboratory information system (LIS).
Enter physicians’ laboratory orders accurately under the correct patient account.
Apply basic phlebotomy compliance knowledge, including HIPAA and Medicare medical-necessity requirements.
Work at a minimum of three CCHC Laboratories collection sites and open and close each site.
Contact clients by telephone to verify specimen identity, patient information, and diagnoses, and to communicate patient results to physicians.
Handle specimen problems within the scope of training and notify a supervisor when management involvement is needed.
Perform occasional designated stat draws at nursing homes, patients’ homes, or physician offices.
Participate in an on-call rotation per contract.
Fill supply orders for clients and collection sites and keep phlebotomy areas and stock rooms supplied.
Maintain daily cleanliness and safety of drawing rooms, including cleaning workbenches and drawing chairs.
Work as a team member with CCHC Laboratories staff and related laboratories, and perform other duties as directed by a manager.
Provide service excellence to patients, family members, visitors, volunteers, and co-workers.