PATIENT SERVICE TECH - CMV
About The Position
The Patient Service Technician delivers and picks up equipment from homecare patients, sets up equipment, instructs patients in its basic use, and helps resolve equipment-use problems. The role involves organizing deliveries and pickups by geographic territory, loading and unloading medical equipment and supplies, completing required delivery and reimbursement paperwork, and maintaining vehicle logs and equipment. The technician also responds to emergency delivery calls, including on-call coverage, and may clean or assist in repairing equipment. This role works a four-day schedule, either Sunday through Wednesday or Wednesday through Saturday, from 11:00 a.m. to 9:30 p.m. On-call coverage is one night per week in summer and two nights per week in winter. The position requires safe vehicle operation in varied weather and traffic conditions, compliance with applicable transportation and healthcare regulations, and travel to patient homes. The work can involve lifting and moving heavy equipment, climbing stairs, and using tools and material-handling equipment.
Requirements
- Education or experience equivalent to a high school diploma.
- At least one year of related work experience.
- At least 21 years of age at the time of hire.
- At least three years of driving history.
- Valid driver's license specific to the vehicle operated.
- Successful completion of Apria Healthcare's Driver Training Program.
- Meet job-related requirements for compliance with D.O.T., F.D.A., and Joint Commission regulations.
- Basic computer skills.
- English reading, writing, and verbal communication skills.
- Basic math skills.
- Ability to meet the role's physical demands, including frequent lifting and carrying objects weighing 10–160 pounds, pushing or pulling objects weighing 20–60 pounds, climbing stairs, and frequent standing, walking, kneeling, reaching, or stooping.
- Ability to safely operate a motor vehicle during day and night and in varied weather and traffic conditions.
Responsibilities
- Deliver and pick up equipment from homecare patients; set up equipment, explain its basic use, and help patients address equipment-use problems.
- Schedule and organize daily deliveries and pickups according to geographic territory.
- Load and unload durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicles.
- Follow applicable regulatory requirements, including driver qualification, hours-of-service, daily-log, hazardous-materials, vehicle-inspection, and maintenance requirements.
- Complete and distribute daily delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance logs.
- Notify a supervisor if patient-home conditions indicate possible family physical abuse, an unsafe care environment, or unsanitary conditions caused by animals.
- Maintain vehicle maintenance logs and incident reports; ensure vehicles are in working condition and preventive maintenance is timely.
- Respond to emergency delivery calls as needed and while on call.
- Clean equipment and assist with equipment repairs as needed.
- Perform routine vehicle checks, including gasoline, oil, fluids, tire pressure, and brakes, and report malfunctions to a supervisor.
- Perform other related duties as directed by a supervisor.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short- and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
