Patient Service Tech (Phlebotomist)

Cape Cod Healthcare•Mashpee, MA

About The Position

The Patient Service Tech provides front-line laboratory support and customer service to patients, clients, and staff. The role collects blood and other samples, processes specimens according to testing-site guidelines, registers patient information and enters physicians’ laboratory orders into the laboratory information system (LIS), and communicates with clients by telephone about specimen identity, patient information, diagnoses, and results. The position rotates among CCHC Laboratories collection sites, opens and closes sites, handles specimen issues, and may perform designated draws at nursing homes, patient homes, or physicians’ offices. It also supports supply ordering and stocking, maintains clean and safe phlebotomy areas, participates in an on-call rotation per contract, and performs other duties assigned by a manager.

Requirements

Ability to read, write, and communicate in English.
High school diploma or equivalent education.
Valid U.S. driver’s license upon hire; must obtain a Massachusetts state driver’s license within 60 days of hire.
Successful completion of a basic phlebotomy program with classroom instruction and practical hours, or work experience in which phlebotomy is a job requirement.
Acceptable driving record under the Motor Vehicle Records (MVR) criteria; the record will be obtained before employment begins.
Successful completion of CCHC Laboratories’ Driver Safety Training Program and repeat training every two years.

Nice To Haves

Certificate in phlebotomy or another field requiring phlebotomy training.
Knowledge of medical terminology.
Knowledge of Microsoft Office and basic keyboarding skills.

Responsibilities

Provide professional and confidential customer service to patients, clients, and staff.
Collect blood samples from ambulatory and bedridden patients using venipuncture, finger sticks, and heel sticks; obtain throat culture swabs; and instruct patients on at-home sample collection, including stool and 24-hour urine specimens.
Process laboratory specimens according to testing-site methodology, including centrifuging, separating serum or plasma, and maintaining appropriate sample temperatures.
Register patient demographic information accurately and completely in the laboratory information system (LIS) to support billing.
Enter physicians’ laboratory orders accurately into the LIS and on the correct patient account.
Apply basic phlebotomy compliance knowledge, including HIPAA and Medicare medical-necessity requirements.
Work at a minimum of three CCHC Laboratories collection sites, cross-cover locations, and open and close each site.
Communicate with clients by telephone to verify specimen identity, patient information, and diagnoses, and to provide physicians with patient results.
Address specimen problems within training and refer issues requiring management involvement to a supervisor.
Perform designated stat draws at nursing homes, patient homes, or physicians’ offices.
Participate in an on-call rotation per contract.
Fill supply orders for clients and collection sites and keep phlebotomy areas and stock rooms supplied.
Maintain the cleanliness and safety of drawing rooms, including daily cleaning of workbenches and drawing chairs.
Work collaboratively with CCHC Laboratories staff and related laboratories, and perform other related duties as directed by a manager.
Consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers.