Patient Associate (Phlebotomist)

UPMC•Greenville, PA

9d•Onsite

About The Position

UPMC Horizon-Greenville is hiring a regular full-time Patient Associate (Phlebotomist) to support its Outpatient Center. The position works varying day shifts, primarily 9:00 AM to 5:30 PM as scheduled, and every other Saturday from 6:00 AM to 12:00 PM. There is no on-call or holiday work. Travel to Hermitage Specialty Care and UPMC-Shenango Valley Outpatient Centers is required as needed. Candidates with registration and phlebotomy education or experience are encouraged to apply. The Patient Associate supports outpatient operations and patient care by obtaining and processing specimens, performing EKGs, assisting with registration and billing tasks, collecting payments, and communicating with patients and staff. The role serves patients of all ages and works in a normal patient care environment, with potential exposure to chemicals, hazardous waste, communicable diseases, blood, and blood-borne pathogens. Access to areas where medications, syringes, or sharps may be stored is necessary for routine job tasks.

Requirements

High school diploma or equivalent.
Good oral and written communication skills, including the ability to communicate by telephone and in person with hospital contacts and effectively communicate with people across age groups and populations.
Skill in using hospital computer systems.
Accountability as a team member to ensure Outpatient Center functions are completed in a timely, efficient, and effective manner.
Ability to perform frequent sitting, walking, and standing; lift objects up to 50 pounds; lift and turn patients with or without assistance; kneel, crouch, climb, stoop, and squat; push and pull patients with or without assistance; twist the hand and wrist; reach; and perform tasks requiring coordination and manual dexterity.
Ability to see and hear with or without mechanical devices.
Ability to wear protective clothing and/or equipment as required by hospital policy.
CPR meeting AHA standards, including didactic and skills-demonstration components, is required within 30 days of hire.
Required certifications/clearances include Basic Life Support (BLS) or CPR, Act 31 Child Abuse Reporting, Act 33, Act 34, and Act 73 FBI Clearance, with renewals as applicable.

Nice To Haves

Experience in patient registration.
Technical skills or experience with EKGs and specimen procurement.
Knowledge of medical terminology.
Computer experience.
Registration or phlebotomy education or experience.

Responsibilities

Use spare time productively to benefit the unit, patients, and co-workers.
Contribute to the efficient operation and management of the department.
Obtain patient or family-member signatures for consent to treatment and financial responsibility while following HIPAA rules and regulations.
Maintain a positive professional appearance, etiquette, and attitude.
Use time, materials, staff, equipment, supplies, and other resources efficiently and cost-consciously.
Instruct patients on procedures for collecting laboratory specimens themselves.
Establish and maintain cooperative relationships with medical staff, co-workers, supervisors, and others.
Treat others with integrity, courtesy, and respect.
Maintain confidentiality of hospital and department information.
Follow established policies, procedures, and protocols when implementing care.
Perform and document EKGs.
Obtain specimens by venipuncture, swab, heel stick, and fingerstick, following established procedures, including patient identification procedures.
Communicate professionally and effectively with internal and external contacts.
Procure and process laboratory specimens, requisitions, and order entries from internal and external facilities.
Participate in ongoing collection and communication of data about patients’ health status and needs across all age groups.
Provide directions to locations within the facility.
Promote the hospital’s image and maintain a positive, helpful attitude toward employees, physicians, visitors, and the community.
Accurately perform test ordering, charging, patient registration, and daily work directed to the billing department.
Collect and record patient payments at the time of service.
Seek continuing education relevant to practice areas and complete initial and mandatory training required by hospital guidelines.
Obtain required CPR/ACLS/PALS/NRP certifications within one year of hire or transfer.