Patient Service Specialist

Cleveland Clinic • Weston, FL

5d • Onsite

About The Position

Join Cleveland Clinic Weston Hospital’s team of caregivers, providing patient-centered healthcare in a leading hospital. The Patient Service Specialist helps facilitate a positive experience for patients and their families, supports smooth unit operations, and helps patients feel informed and at ease. The role offers a potential steppingstone to other careers in customer service and other Cleveland Clinic departments.

The caregiver works an eight-hour shift across day, evening, night, or weekend scheduling, with the stated work window of 7:00 a.m. to 7:00 p.m. Responsibilities include providing a proactive “Patients First” experience; resolving patient issues using the HEART model; supporting registration, scheduling, insurance processing, patient tracking, and front-desk activities; maintaining confidential patient information; and helping patients use Cleveland Clinic’s front-end technology, MyChart, and Appointment Pass.

Caregivers must follow standard precautions and use personal protective equipment as required. Employment offers are followed by controlled-substance testing. Caregivers must comply with the influenza prevention program, including annual vaccination unless an exemption is approved.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR an associate degree and one year of experience; OR a bachelor’s degree.
• Knowledge of PC window applications sufficient to input and retrieve data.
• Experience providing customer service and conflict resolution.
• Ability to perform basic math sufficient to process insurance copays.

Nice To Haves

• Knowledge of medical terminology.
• Ability to type at least 30 words per minute or demonstrable personal computer keyboard skills.

Responsibilities

• Provide a comprehensive, proactive “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming, professional environment, interact with patients, and support stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, copay collection, patient and record tracking, scheduling, arrival or departure desk activities, and interpreter-service screening and scheduling.
• Enter and maintain confidential patient information.
• Encourage patient use of front-end technology and provide guidance, encouragement, education, and hands-on training.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Follow standard precautions and use personal protective equipment as required.
• Comply with the influenza prevention program, including annual vaccination or an approved exemption.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED