Patient Service Specialist

Concentra•Warwick, RI

6d•$18 - $24

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, customer service, and management of a multi-line phone system. The role requires general knowledge of various systems and procedures and helps ensure patients receive quality clinical care in a welcoming and respectful environment. The position may also perform certain medical assistant duties, such as breath alcohol testing, drug screening, and TB skin test reads, when assigned or approved by medical leadership. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or GED.
6 months to 1 year of job-related experience.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with tact and professionalism.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and experience entering data into various systems or applications.
Ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.
Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements is preferred.

Responsibilities

Greet patients and visitors, communicate wait times, and direct them appropriately.
Obtain authorization as needed to process patients for services.
Check patients in and out using the appropriate patient management system.
Explain required forms and ensure patients complete paperwork properly.
Answer incoming telephone calls and direct callers appropriately.
Contact patients about appointment reminders, rescheduling, and cancellations.
Distribute records and file paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage paperwork dissemination to outside parties, including non-injury and custody and control forms.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings and participate in initial and ongoing training as required.
Process patient referrals, including checkout, paperwork, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges in the internal charge entry system.
Perform assigned or approved medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads.