Patient Service Specialist
About The Position
Tri-Cities Community Health (TCCH) is recruiting Patient Services Specialists to work across its care sites. Under the direct supervision of the Site Manager, the PSS provides customer service to patients, visitors, coworkers, and staff, greeting visitors and supporting patient care in coordination with providers and care teams. PSS staff may cover all sites and service lines under the Unified Customer Service Department Manager. The role includes completing patient registrations, verifying eligibility and insurance, scanning insurance cards, reviewing email, documenting time-of-service collections, and collecting UDS data, family size, and household income. The PSS also creates claims with appropriate eligibility and insurance selections, schedules appointments, handles incoming calls, and processes medical-record requests. The position requires maintaining confidentiality, following cash-handling and safety procedures, and completing other assigned departmental tasks.
Requirements
- Minimum high school diploma or GED.
- Strong organizational skills to manage multiple responsibilities across departments and facilities.
- Complete yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding-fee programs.
Nice To Haves
- At least three years of experience in a general medical, dental, behavioral health, or specialized medical setting.
- Proficiency in English and another language, such as Spanish, Russian, or Mandarin.
Responsibilities
- Complete patient registrations accurately, professionally, and with a customer-oriented approach.
- Obtain information from patients’ health insurance or managed care identification cards.
- Follow standardized practices for collecting, handling, and storing cash funds.
- Answer incoming calls, respond to patients and other callers, and use good judgment to assess urgency.
- Screen, prioritize, and redirect calls to the appropriate department; answer routine questions and take messages.
- Schedule patient appointments using the scheduling system and work with the manager to meet scheduling goals.
- Process medical-record requests from physicians, attorneys, agencies, insurers, hospitals, auditors, and current or former patients.
- Review record requests and verify that authorizations are present and complete; contact appropriate parties to obtain missing or corrected authorizations.
- Receive and forward faxed requests for medical information.
- Verify identification and authorization when processing medical-record requests.
- Maintain media in printers, which may require lifting or carrying cases of media.
- Learn and use computerized software and hardware equipment.
- Maintain strict confidentiality of patient information and documentation.
- Treat patients, families, visitors, and coworkers with respect and courtesy.
- Work collaboratively toward departmental goals across multiple departments and facilities.
- Attend required safety training and follow safety responsibilities, exposure-control plans, and bloodborne and airborne pathogen protocols.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, life, and disability benefits.
- Retirement plan with employer match.
- Paid sick and vacation time.
- Flexible scheduling.
- Excellent benefits and a fulfilling work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
