Patient Service Specialist

Concentra•St. Louis, MO

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, customer service, and management of a multi-line phone system. The role requires general knowledge of various systems and procedures and helps ensure that each patient receives quality clinical care and a welcoming, respectful experience. The position may also perform certain medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads, when assigned or approved by medical leadership. Duties may change at any time and are not limited to those listed in the posting. The job requires access to confidential and critical information, with ongoing discretion and secure information management. Concentra provides reasonable accommodations during the application and employment process and states that it is an equal opportunity employer.

Requirements

High school diploma or GED.
6 months to 1 year of job-related experience.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems or applications.
Ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.
Concentra core competencies: service mentality, attention to detail, sense of urgency, initiative, and flexibility.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors.
Communicate wait times to patients and direct them accordingly.
Obtain authorization, as needed, to process patients for services.
Check in patients using the appropriate patient management system.
Explain required forms to patients and ensure proper completion of paperwork.
Answer incoming telephone calls and direct callers accordingly.
Contact patients about appointment reminders, rescheduling, or cancellations.
Check out patients in the appropriate patient management system and distribute records.
File paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage the distribution of paperwork to outside parties, including non-injury and custody and control forms.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings.
Participate in initial and ongoing training as required.
Process patient referrals, including accurate checkout, paperwork processing, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges through the internal charge entry system.
Perform assigned or approved medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads.

Benefits

401(k) retirement plan with employer match
Medical, vision, prescription, telehealth, and dental plans
Life and disability insurance
Paid time off and extended illness days
Colleague referral bonus program
Tuition reimbursement
Commuter benefits
Dependent care spending account
Employee discounts
Reasonable accommodations to participate in the application or interview process, perform essential job functions, and receive employment benefits and privileges