Patient Service Specialist

Southwest Eyecare • Glencoe, MN

9h • $19 - $21

About The Position

Southwest Eye Care is hiring a full-time Patient Service Specialist at its Glencoe, Minnesota location. The role provides patient care and customer service while performing front desk and administrative duties, including answering phones, checking patients in and out, filing, data entry, and cleaning. The position’s starting pay is $18.50–$21.00 per hour.

The Patient Service Specialist helps create an exceptional patient experience by supporting appointment scheduling and preparation, maintaining patient records, collecting payments, ordering contact lenses, triaging, and keeping clinic areas clean. Travel to other offices may be required, and the employee may perform other duties as assigned.

Requirements

• One year of customer or patient service experience.
• High school diploma or equivalent.
• Effective written and verbal communication skills.
• Ability to establish priorities, work independently, multitask, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.
• Basic bookkeeping skills.
• Detail-oriented.

Nice To Haves

• Optometry or ophthalmology experience.
• Patient scheduling experience.

Responsibilities

• Answer phones and direct callers to the appropriate doctors or staff members.
• Schedule and cancel appointments.
• Prepare charts for upcoming days by compiling electronic forms, confirming appointments, and verifying insurance benefits.
• Greet patients and check them in and out for appointments.
• Review paperwork with patients and copy insurance cards.
• Enter demographic and insurance information into software.
• Collect co-pays, co-insurance, contact lens fitting fees, and other payments due at the time of service.
• Post charges and payments in the system.
• Scan and upload paperwork as needed.
• Keep waiting and patient areas neat and tidy; empty trash, vacuum, and wipe down surfaces.
• Order contact lenses.
• Triage.
• Travel to other offices as needed.
• Perform other duties as assigned.

Benefits

• Health insurance, including medical, dental, vision, and HSA.
• Paid time off (PTO).
• Holiday pay.
• 401(k) retirement savings plan.
• Accident, hospital indemnity, critical illness, life/AD&D, and disability coverage.
• Commuter benefits.
• Dependent care benefits.
• Adoption and surrogate benefits.
• Pet insurance.
• Employee Assistance Program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED