Patient Service Specialist - Endoscopy Clinic
About The Position
The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. This position supports Vanderbilt’s Center for Interventional Endoscopy, which provides advanced, minimally invasive procedures for complex digestive diseases. The center uses innovative technologies and multidisciplinary care to develop personalized treatment plans and offers access to research, clinical trials, and emerging therapies.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
Responsibilities
- Perform all Associate Patient Service Specialist job responsibilities proficiently.
- Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manage registration and patient work queues.
- Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are ready to view before the patient visit.
- Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.
- Carry out additional duties as assigned.
Benefits
- The benefits package may include health, disability, retirement, and/or wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
