Patient Service Specialist - Endoscopy Clinic
About The Position
The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. Within Vanderbilt’s Center for Interventional Endoscopy, the specialist supports a multidisciplinary team providing advanced endoscopic care for complex digestive diseases. The center performs procedures such as ERCP and offers access to research, clinical trials, and emerging therapies. The position works Monday through Friday during the day. The role requires one year of relevant work experience and a high school diploma or GED. The position may include a comprehensive benefits package with health, disability, retirement, and/or wellness offerings.
Requirements
- One year of relevant work experience.
- High school diploma or GED.
- Customer service capability, with a continuing focus on customer needs and responsiveness.
- Ability to coordinate and schedule patient appointments, procedures, and office visits using hospital or clinic computer systems.
- Ability to receive and record patient information.
- Basic ability to understand medical terminology and documentation.
- Basic awareness of coordinating and scheduling diagnostic testing and procedures in hospital computer systems.
Responsibilities
- Proficiently performs all Associate Patient Service Specialist job responsibilities.
- Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manages registration and patient work queues.
- Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
- Communicates with patients through the patient portal and uses critical decision-making to route messages appropriately.
- May perform additional duties beyond the listed responsibilities.
Benefits
- The benefits package may include health, disability, retirement, and/or wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
