Patient Service Specialist - Main Street Clinic
About The Position
The Patient Service Specialist is responsible for administrative functions within the medical office. Duties include scheduling patient appointments, following corporate protocols for patient check-in and check-out, understanding collection procedures, verifying multiple insurance packages, and completing medical records requests in a timely manner. The position works Monday through Friday during the day and may travel to other clinics as requested to prevent staffing shortages. The role also supports colleagues, participates in performance improvement, and provides courteous, compassionate service to patients, families, vendors, coworkers, and physicians.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
Responsibilities
- Maintain confidentiality of personal, financial, medical, and employment information concerning patients and their families.
- Participate in performance improvement activities.
- Provide excellent customer service to patients, families, significant others, outside vendors, coworkers, and physicians.
- Prepare for next-day appointments and notify patients of appointment delays.
- Dress neatly and appropriately in compliance with the dress code.
- Travel to other clinics as requested to prevent staffing shortages.
- Assist coworkers during downtime.
- Perform other duties as assigned.
- Schedule patient appointments.
- Follow corporate protocols for patient check-in and check-out.
- Understand collection procedures and verify multiple insurance packages.
- Complete medical records requests in a timely manner.
Benefits
- The benefits package may include health, disability, retirement, and/or wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
