Patient Service Specialist - Central Front Desk

Vanderbilt University Medical Center • Nashville, TN

1d

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also involves navigating complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers.

The specialist performs all Associate Patient Service Specialist responsibilities, schedules appointments and procedures through clinical communication, work queues, and patient portal messages, and manages registration and patient work queues. The role coordinates with patients and outside facilities to ensure required pre-appointment orders and consults are received and available before visits. It also uses critical decision-making when communicating through the patient portal and routing messages.

Additional duties may be assigned. The position emphasizes customer service, patient scheduling and documentation, medical terminology, collaboration, service quality, safety, accountability, and effective use of technology.

Requirements

• High school diploma or GED.
• Less than one year of experience level is listed.
• Ability to provide customer service and respond to patient needs.
• Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
• Ability to receive and record patient information.
• Ability to comprehend medical terminology and documentation.
• Ability to communicate clearly and courteously, work collaboratively, and use technology appropriately.

Responsibilities

• Perform all Associate Patient Service Specialist job responsibilities.
• Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manage registration and patient work queues.
• Coordinate with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
• Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.
• Provide service to patients before, during, or after appointments and help maintain efficient workflow.
• Additional duties may be assigned.

Benefits

• The benefits package may include health, disability, retirement, and/or wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED