Patient Service Specialist - Central Front Desk

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, communicates effectively, and navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. The position performs the responsibilities of an Associate Patient Service Specialist and supports scheduling, registration, patient work queues, and pre-appointment coordination. It also communicates with patients through the patient portal and uses judgment to route messages appropriately. Additional duties may be assigned. This role is part of Vanderbilt Health’s Central Front Desk/OHO organization. Vanderbilt Health describes a collaborative, supportive community focused on patient care, education, and research, and offers a comprehensive benefits package that may include health, disability, retirement, and wellness offerings.

Requirements

High school diploma or GED.
Relevant work experience; the stated experience level is less than one year.
Customer service capability, including responsiveness to customer needs and sensitivity to customer requirements.
Ability to coordinate and schedule patient appointments, procedures, and office visits using hospital or clinic computer systems.
Ability to receive and record patient information.
Ability to comprehend medical terminology and documentation.
Ability to coordinate and schedule diagnostic testing and procedures within hospital computer systems.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consults are received and ready to view before the patient visit.
Communicate with patients through the patient portal and use critical decision making to route messages appropriately.
Provide patient service before, during, or after appointments.
Facilitate efficient workflow and support appropriate use of technology.
Navigate complex patient needs, including scheduling across multiple services or coordinating with outside facilities or providers.