Patient Service Specialist- Atrium Health Huntersville Outpatient Rehabilitation

Advocate Health and Hospitals Corporation • Huntersville, NC

3d

About The Position

The Patient Service Specialist provides compassionate customer service and supports patient access and front-desk operations at Atrium Health Huntersville Outpatient Rehabilitation. The role manages registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities while maintaining accurate, confidential patient information. The specialist encourages patients to use front-end technology, assists with billing-related functions, and monitors inventory of medications and emergency supplies. The position requires the ability to work effectively in a busy office environment, both independently and as part of a team.

The full-time schedule is 40 hours per week: Monday and Wednesday, 7:15 a.m.–4:15 p.m.; Tuesday, 8:00 a.m.–6:00 p.m.; Thursday, 8:00 a.m.–6:00 p.m.; and every other Friday, either 7:15 a.m.–1:15 p.m. or 8:00 a.m.–4:15 p.m. The listed pay range is $19.80–$29.70 per hour.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods and work in a fast-paced office environment.
• Ability to bend and lift up to 10 pounds.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a variety of sensitive situations.
• Use critical thinking and sound judgment in a fast-paced environment, working cohesively with a team or independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient insurance, billing, and payment information throughout the patient encounter.
• Accurately assist with billing functions and/or direct patients to the appropriate billing office.
• Demonstrate proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Potential premium pay, including shift and on-call pay, based on the role.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED